Delivery & Returns
How much will it cost me for delivery?
Below is a table detailing shipping rates to all UK and N Ireland destinations.
Please note: the cost of shipping is inclusive of VAT.
|Destination||24 hrs (orders under £50)||24 hrs (orders under £100)||48 hrs (orders under £100)|
|UK Mainland||£6.00 (ex VAT £5.00)||—||n/a|
|Northern Ireland||n/a||£18.00 (ex VAT £15.00)||£10.80 (ex VAT £9.00)|
|C Islands and Scilly Isles||n/a||n/a||£12.00 (ex VAT £10.00)|
|Highlands & Islands:|
|— HS1 to HS9||n/a||n/a||£9.60 (ex VAT £8.00)|
|— IV1 to IV63||n/a||n/a||£9.60 (ex VAT £8.00)|
|— KA27 to KA29||n/a||n/a||£9.60 (ex VAT £8.00)|
|— KW1 to KW17||n/a||n/a||£9.60 (ex VAT £8.00)|
|— KY1 to KY99||n/a||n/a||£9.60 (ex VAT £8.00)|
|— PA20 to PA78||n/a||n/a||£9.60 (ex VAT £8.00)|
|— PH17 to PH50||n/a||n/a||£9.60 (ex VAT £8.00)|
|— ZE1 to ZE3||n/a||n/a||£9.60 (ex VAT £8.00)|
|— all other H & I codes||£6.00 (ex VAT £5.00)||—||n/a|
|Isle of Man||n/a||n/a||£10.80 (ex VAT £9.00)|
If your order exceeds the values stipulated in the table above then shipping will be free of charge.
We currently deliver to 18 other European countries listed below.
Austria, Belgium, Denmark, France, Monaco, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland.
Below is a table detailing countries we are currently able to accept orders from and our standard shipping rates. Please note that all orders above the carriage paid value will be shipped free of charge to you.
|Code||Name||Shipping Cost||For orders below||Lead time|
|AUT||Austria||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
|BEL||Belgium||£15.60 (ex VAT £13.00)||£100.00||2 / 3 Days|
|DNK||Denmark||£15.60 (ex VAT £13.00)||£100.00||2 / 3 Days|
|FRA||France||£15.60 (ex VAT £13.00)||£100.00||2 / 3 Days|
|DEU||Germany||£15.60 (ex VAT £13.00)||£100.00||2 / 3 Days|
|GIB||Gibraltar||£36.00 (ex VAT £30.00)||£150.00||2 / 3 Days|
|GRC||Greece||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
|IRL||Ireland, Republic of||£15.60 (ex VAT £13.00)||£100.00||48 hrs|
|ITA||Italy||£24.00 (ex VAT £20.00)||£150.00||2 / 3 Days|
|LUX||Luxembourg||£15.00 (ex VAT £12.50)||£100.00||2 / 3 Days|
|MLT||Malta||£36.00 (ex VAT 30.00)||£250.00||2 / 3 Days|
|MCO||Monaco||£15.60 (ex VAT £13.00)||£100.00||2 / 3 Days|
|NLD||Netherlands||£15.00 (ex VAT £12.50)||£100.00||2 / 3 Days|
|NOR||Norway||£30.00 (ex VAT £25.00)||£100.00||2 / 3 Days|
|POL||Poland||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
|PRT||Portugal||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
|ESP||Spain||£24.00 (ex VAT £20.00)||£150.00||2 / 3 Days|
|SWE||Sweden||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
|CHE||Switzerland||£30.00 (ex VAT £25.00)||£150.00||2 / 3 Days|
Please be aware that any additional duty or customs charges applicable in the destination country are payable by the recipient and are not the responsibility of Abrasive Finishing Systems Ltd. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, any further information can be found from your local customs office.
Orders will normally be dispatched by Royal Mail or Courier depending on size and weight.
A signature is required for all deliveries so it is your responsibility to ensure that there is someone available to receive goods at the delivery address you give us.
All goods are insured in transit and any claims for damages must be made to the carrier at the time of delivery, so the goods must be checked before signing for receipt. In the event of any breakages it is necessary to sign and state “received damaged” on the carriers manifest.
The damaged items must be retained in case the carrier wishes to reclaim the package. You must notify Abrasive Finishing Systems of receipt of damaged goods within two working days, and we will replace your goods as soon as we can. If the goods are not signed for as damaged on delivery then the customer is liable to pay for the carriage for a replacement and carriage on the original package is non - refundable.
For orders received before 2pm and where we have full stock availability we will endeavour to ship all orders on the same day. Please note that we are closed on all published UK national holidays and therefore cannot despatch any orders until the next working day.
When will I receive my order?
Most of our products are available directly from stock and we will therefore despatch all items in stock immediately on receipt of the order. For manufactured items our normal lead time is 7 – 10 working days.
Goods are normally despatched within 24- 48 business hours. You should receive any UK standard delivery orders within three to five working days which exclude Saturdays, Sundays and Bank Holidays. During busy periods and postal strikes this may however take longer, but we will always aim to have your order despatched within 48 hours. Please be aware delivery to any country outside of the UK may take up to 5 working days.
If you are not in when your parcel arrives you will be left a card, with instructions for how to re-arrange collection with the courier.
Next day delivery orders must be ordered before 2pm. Any orders ordered after this time we cannot guarantee your order will reach you by the next working day. Any next day delivery orders placed on a Friday will be delivered on the Monday.
All dates quoted for delivery are estimated delivery dates only and may be subject to change.
What if I want to cancel my order
You have a right to cancel your order placed with us until the goods have been packaged by us for despatch. Should you wish to cancel your order please contact our customer service number on 01677 470795 or email us at [email protected] immediately.
For standard stock items if for some reason you are not happy with your Abrasive Finishing Systems goods or for manufactured items if the product has been made incorrectly then you have the right to return the goods within seven days of receipt.
All goods for return must be returned, unused, with the original packaging and with the packaging in a saleable condition. You will be required to arrange and pay for return of the goods. When returning goods please include the original delivery note so that we can easily find your order and refund you accordingly. No refunds can be given without return of the original goods supplied.
We recommend that you obtain proof of postage, as we cannot accept responsibility for goods lost in transit. Carriage costs can only be refunded where the goods are faulty.
Faulty and Damaged items?
All our products are checked before leaving our premises but it is sometimes possible that product can be damaged in transit. If you do find any damage with any items please contact us so that we can arrange an urgent replacement.
If you should receive an item with a fault please call our customer service number on 01677 470795 or email us at [email protected] Once your item has been returned and the fault confirmed you will be credited with the full purchase price of the item or a replacement sent out to you. If you paid by debit or credit card the card will be credited, you will need to send us proof of postage so that a refund for this can also be made.
If for any reason you have a complaint we will endeavour to do our best and resolve it with you.